Customer Service Officer Salary in Melbourne (2026)

Last updated 01/06/2026

Customer Service Officers in Melbourne earn a median salary of $66,500 in 2026, with most advertised roles falling between $60,000 and $83,486. That sits 27% below Melbourne's all-roles median of $91,520. Figures are based on 51 jobs advertised on Seek.com.au in Melbourne in the last 30 days.

▲ High demand Top 25% of roles by listing volume in Melbourne ↑ +6 listings vs last month

ADVERTISED RANGE

$60,000 – $83,486

Median: $66,500

Apr $65k

May $66k

↑ Trending up

Based on 2-month data — short-term movement only.

Mid level

$59,000 – $80,000

Salary ranges are percentiles calculated from advertised employer bands on Seek.com.au. Figures represent what employers publicly advertise and may differ from actual compensation.

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Bottom 10% $60,000 Median $66,500 $83,486 Top 10%

Understanding the Melbourne Market

Melbourne Customer Service Officers earned $66,500 in May, up $1,500 from April across 51 listings (up 6). The 35% spread from $59k to $80k is standard for this function. At 27% below Melbourne's all-roles median, this is well below market for a high-cost city. Melbourne leads Brisbane and Adelaide but trails Perth by $1,000 for this role. The slight month-on-month improvement is consistent.

Take Home Pay (based on median $66,500)

Weekly (net)

~$1,021

Monthly (net)

~$4,424

Annual (net)

~$53,093

Total package (incl. 2025-26 super at 11.5%) $74,147

Take-home calculated using 2025-26 ATO tax rates, no HECS debt, full Australian residency. Total package adds 11.5% superannuation to base salary. Adjust for your situation →

Frequently Asked Questions

What is a good starting salary for a junior Customer Service Officer in Melbourne?

Entry-level Customer Service Officers in Melbourne earn $59,000 to $66,391 at the mid level (49 listings). Financial services, utilities, and telecommunications are the primary employers who use the 'Officer' title for this function, and those sectors typically pay at the upper end of the band.

Is $66,500 a good salary in Melbourne?

At $66,500 and 27% below Melbourne's all-roles median, this is a below-market salary for a high-cost city. Receptionist roles in Melbourne pay $62,500, so the officer title carries a $4,000 premium. The Customer Service Representative role in Melbourne also pays $65,000, confirming significant overlap between these two titles.

How much does a Senior Customer Service Officer make in Melbourne?

Melbourne Customer Service Officer roles cap around $80,000. Moving into a team leader, customer success, or account management function is the path to $80,000 to $100,000, which provides the most meaningful salary step from the Customer Service Officer level.

Other roles in Melbourne

Customer Service Officer salaries in other cities

City	Median salary	vs Melbourne
Melbourne (this page)	$66,500	—
Perth	$67,500	~same
Adelaide	$65,000	~same
Brisbane	$65,000	~same
Sydney	$64,220	-3%

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