Customer Service Officer Salary in Melbourne (2026)

Last updated

Customer Service Officers in Melbourne earn a median salary of $66,328 in 2026, with most advertised roles falling between $57,500 and $80,000. That sits 26% below Melbourne's all-roles median of $90,000. Figures are based on 69 jobs advertised in Melbourne in the last 30 days.

▲ High demand Top 13% of roles by listing volume in Melbourne ↑ +17 listings vs last month
💰 Customer Service Officer · Melbourne
ADVERTISED RANGE
$57,500 – $80,000
Median: $66,328
Jun $65k
Jul $66k
↑ Trending up

Based on 2-month data, short-term movement only.

Mid level $57,500 – $80,000
Overall $57k–$80k Mid $57k–$80k $55k $61k $66k $71k $77k $82k
Moderate confidence 69 listings (+17 vs last month) · 02/08/2026

Salary ranges are percentiles calculated from 69 job listings for this role and city, 97.2% sourced from Seek.com.au and the rest from government job boards and employer career sites. Of those, 38.0% stated a salary directly. The remaining 62.0% carried a range estimated from the listing, so this median blends advertised and estimated pay. Figures represent what employers advertise and may differ from actual compensation.

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Bottom 10%  $57,500 Median  $66,328 $80,000  Top 10%

Understanding the Melbourne Market

Listings rose sharply from 52 to 69 and the median gained $1,300 to $66,000, though Melbourne still trails Brisbane at $70,000 and Sydney at $69,000. The officer title is worth only $1,000 over generic customer service here, against $5,000 in Brisbane, so the retitle carries much less weight in this market. Demand sits in the 87th percentile, making this high-volume work. At 38% salary disclosure the figure is moderately supported.

Take Home Pay (based on median $66,328)

Weekly (net)
~$1,019
Monthly (net)
~$4,415
Annual (net)
~$52,983
Total package (incl. 2025-26 super at 11.5%) $73,955

Take-home calculated using 2025-26 ATO tax rates, no HECS debt, full Australian residency. Total package adds 11.5% superannuation to base salary. Adjust for your situation →

Frequently Asked Questions

What is a good starting salary for a junior Customer Service Officer in Melbourne?
Entry is $57,000 and the mid band starts at the same figure, so entry and typical pay overlap completely. Government, utilities and financial services listings start above retail and general inbound. Case management systems and complaints handling are what appear in listings above the median.
Is $66,328 a good salary in Melbourne?
No. At $66,000 a customer service officer earns 26.3% below Melbourne's all-roles median of $90,000, with take-home near $1,019 a week against high living costs. Brisbane pays $4,000 more at a considerably lower cost base. Administration officer at $70,000 is the nearest meaningful step within Melbourne.
How much does a Senior Customer Service Officer make in Melbourne?
The ceiling is $80,000, which sits above the administration officer median of $70,000, so the top of this band is competitive with the next title along. Team leadership and escalation ownership are what reach it. Executive assistant work at $107,000 is where the administrative track leads if you can make that jump.

Other roles in Melbourne

Customer Service Officer salaries in other cities

City Median salary vs Melbourne
Melbourne (this page) $66,328 0%
Brisbane $70,000 +6%
Sydney $69,689 +5%
Adelaide $65,000 ~same
Perth $65,000 ~same

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Data sourced from publicly listed job advertisements. Not affiliated with or endorsed by Seek or any third-party platforms. Salary ranges represent advertised figures and may differ from actual compensation. Updated monthly.