Customer Service Officer Salary in Sydney (2026)

Last updated

Customer Service Officers in Sydney earn a median salary of $69,689 in 2026, with most advertised roles falling between $58,000 and $85,000. That sits 27% below Sydney's all-roles median of $95,000. Figures are based on 67 jobs advertised in Sydney in the last 30 days.

▲ High demand Top 19% of roles by listing volume in Sydney ↑ +25 listings vs last month
💰 Customer Service Officer · Sydney
ADVERTISED RANGE
$58,000 – $85,000
Median: $69,689
Jun $67k
Jul $69k
↑ Trending up

Based on 2-month data, short-term movement only.

Mid level $57,000 – $83,560
Overall $58k–$85k Mid $57k–$83k $55k $61k $68k $74k $81k $87k
Moderate confidence 67 listings (+25 vs last month) · 02/08/2026

Salary ranges are percentiles calculated from 67 job listings for this role and city, 98.6% sourced from Seek.com.au and the rest from government job boards and employer career sites. Of those, 35.2% stated a salary directly. The remaining 64.8% carried a range estimated from the listing, so this median blends advertised and estimated pay. Figures represent what employers advertise and may differ from actual compensation.

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Bottom 10%  $58,000 Median  $69,689 $85,000  Top 10%

Understanding the Sydney Market

Listings rose 60% from 42 to 67 and the median gained $2,356 to $69,000, so pay and demand moved together. Sydney sits behind Brisbane at $70,000 and ahead of Melbourne at $66,000. The officer title is worth $4,000 over generic customer service here, a meaningful premium for what is often similar work. At 35% salary disclosure the figure is moderately supported.

Take Home Pay (based on median $69,689)

Weekly (net)
~$1,061
Monthly (net)
~$4,598
Annual (net)
~$55,179
Total package (incl. 2025-26 super at 11.5%) $77,703

Take-home calculated using 2025-26 ATO tax rates, no HECS debt, full Australian residency. Total package adds 11.5% superannuation to base salary. Adjust for your situation →

Frequently Asked Questions

What is a good starting salary for a junior Customer Service Officer in Sydney?
Entry is $58,000 and the mid band starts at $57,000, so entry and typical pay overlap almost entirely. Government, utilities and financial services listings start above retail and general inbound. Case management systems and complaints handling are what appear in listings above the median.
Is $69,689 a good salary in Sydney?
No. At $69,000 a customer service officer earns 26.6% below Sydney's all-roles median of $95,000, with take-home near $1,061 a week against the highest living costs in this report. Brisbane pays $1,000 more at a much lower cost base. Administration officer at $70,000 is effectively level, so the two titles are interchangeable on pay.
How much does a Senior Customer Service Officer make in Sydney?
The ceiling is $85,000, though the mid band stops at $83,000, so headroom is limited. Team leadership, quality assurance and complex case ownership are what reach it. Executive assistant work at $105,000 is where this administrative track leads in Sydney.

Other roles in Sydney

Customer Service Officer salaries in other cities

City Median salary vs Sydney
Sydney (this page) $69,689 0%
Brisbane $70,000 ~same
Melbourne $66,328 -5%
Adelaide $65,000 -7%
Perth $65,000 -7%

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Data sourced from publicly listed job advertisements. Not affiliated with or endorsed by Seek or any third-party platforms. Salary ranges represent advertised figures and may differ from actual compensation. Updated monthly.